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Located a short walk from Notting Hill, Hyde Park and Kensington Palace (home of William, Kate and the Royal Babies!) it is easy to see why so many people fall in love with this neighbourhood. With three Underground Lines and countless 24hr buses, Astor Queensway is the perfect hub from which to explore London. A short walk around the neighbourhood will take you through the world famous Portobello Market, Kensington Gardens and London’s most expensive street! Hop on the tube or bus and within 10 minutes you’ll be in the heart of Oxford Street, Piccadilly Circus and Leicester Square!

Please note: VALID government issued ID required to stay with us, and ALL guests must be between 18-40 YEARS.

At our amazing hostel you will have full access to:

• Free Fast Wi-Fi throughout the building as well as Free PC Access.
• 24-hour reception for anything you may need (including late check-in/early check-out)
• CCTV Security monitoring
• Free security lockers for your valuables (laptops, cameras, phones, etc)
• Free luggage storage available before check-in and after checkout (same day)
• Laundry facilities available from 8am – 8pm. Hairdryers and ironing facilities free to use
• All you can eat Breakfast for only £1.00 (All proceeds go to charity)
• Wonderful fully equipped kitchens (large fridges available for food and drinks storage)
• Dining room and common area to enjoy a meal or meet fellow travellers
• Beautiful lounge area with comfy sofas and enormous projector screen for movies and sports!

The moment you walk through our doors you become part of our family and we want you to have an incredible experience! We want every detail – from our super clean bathrooms and comfortable pillows to our unforgettable social events - to be perfect, giving you a London adventure that is 10 out of 10!


Address 1: 45 Queensborough Terrace

City: London

Postal Code: W2 3SY

Contact Name: Becky Paniagua

Phone: +442072297782

Email: queensway@astorhostels.com

Amenities
  • Free Fast Wi-Fi
  • Free Padlocks & Adaptors
  • Free Printing
  • Free Internet Access
  • Free Maps
  • Kitchen Facilities
  • 24-Hour Reception
  • Under Bed Cages
  • Key Card Access
  • Laundry Facilities
  • Cinema Room
  • Free Tea & Coffee
  • Tourist Information
  • Towel Hire
  • Free Hairdryer Hire
  • Continental Breakfast £1 (All Proceeds Go To Charity)
  • Dining Area
  • Lounge Facilities
  • Free Luggage Storage
  • Free Safety Deposit Boxes

Check-In / Check-Out Policies

This property has the following check-in and check-out times and policies.

Check-In: 14:00

Check-Out: 10:30

Property and Cancellation Policies:
Reservations may be cancelled free of charge provided the Customer gives at least 24 hours notice of the same prior to the check-in time for their reservation.  Failure to notify the hostel by 2pm the previous day will incur a charge equal to the cost of the first night of the reservation and is non-refundable.


Terms and Conditions

1. Definitions and Interpretation 1.1 In these Terms and Conditions, unless
the context otherwise requires, the following expressions have the following
meanings:

‘Customer’ means a paying guest of Astor Hostels. ‘Hostel’ means Astor Hostels
as well as Astor Queensway, Astor Hyde Park, Astor Victoria, Astor Museum; and
‘Rates’ means the prices payable for beds and/or rooms and (where applicable)
other facilities offered by the Hostel.  1.2 Unless the context otherwise
requires, each reference in these Terms and Conditions to: 1.2.1 “the Terms and
Conditions” is a reference to these Terms and Conditions and each of the
Schedules as amended or supplemented at the relevant time; 1.2.2 a Clause or
sub-Clause is a reference to a Clause of these Terms and Conditions; and 1.3
Words imparting the singular shall include the plural and vice versa. 1.4
References to any gender shall include the other gender.



2. Bookings and Reservations
2.1 Customers may make reservations in advance
through Hostel website, telephone, in person or through an OTA.  2.2 When
making reservations, Customers will be required to provide identification
information including, but not limited to, their name, address, contact
telephone number, nationality and email address. 2.3 Payment details will be
required for all reservations. Unless the reservation is expressly stated to
require payment at the time of reservation, no payment will be taken until such
times as indicated in Clause 3 below. 2.4 Reservations booked in advance do not
constitute a legally binding contract between the Hostel and the Customer until
the Hostel confirms the reservation with the Customer and provides the Customer
with a booking reference. 2.5 Reservations may be changed by the Customer at
any time prior to arrival (subject to the cancellation provisions set out in
Clause 4 below). The Hostel will use all reasonable endeavors to accommodate
any changes requested but gives no guarantee that all changes will be
accommodated. 2.6 Reservations are not required. Customers may make bookings on
arrival however the Hostel cannot guarantee the availability of rooms or other
facilities for such bookings. 2.7 Customers may request additional nights at
the Hostel at any time during their stay. The Hostel will use all reasonable
endeavors to accommodate such requests.



3. Fees and Payment 
3.1 Details of Rates including, where applicable,
promotional Rates and other special offers are available from the
Hostel website.
  3.2 Rates and prices quoted when making reservations
apply only to accommodation unless otherwise stated.  Customers will be
informed of the prices payable for any additional services on request at the
Hostel.  3.3 Subject to sub-Clause 3.4 below, Customers shall pay all sums
due upon checking-in at the Hostel. Payment shall be against an invoice and
must be made immediately, subject to any alternative agreement between the
Hostel and the Customer.  3.4 The Hostel may from time to time offer
promotional Rates. The following provisions apply:  3.4.1 Unless expressly
stated otherwise, all reservations to which promotional Rates apply must be
paid in full at the time of booking;  3.4.2 Additional charges incurred by
the Customer during their stay will be invoiced and payable in accordance with
sub-Clause 3.3 above; and 3.4.3 Additional nights requested under sub-Clause
2.7 above shall be charged at the standard Rate.  3.5 Advance payments
made under sub-Clause 3.4 above are non-refundable.  3.6 Any deposits or
booking fees taken at the time of reservation are non-refundable. Customers
paying 100% deposit will be refunded 90% subject to sub-Clause
4.23.7   The following payment methods are accepted by the Hostel:
3.7.1 Credit and Debit Cards – Visa, Mastercard, Maestro;  3.7.2 Cash on
arrival; 



4. Cancellations
4.1 Subject to sub-Clause 4.2 below, reservations may be
cancelled without charge provided the Customer gives at least 24 Hours notice
of the same prior to the check-in time for their reservation. Subject to the
provisions of sub-Clause 3.6 above, any sums paid in advance to the Hostel
shall be refunded to the Customer.  4.2 In the event that the Customer has
paid in advance under the provisions of sub-Clause 3.4, no refunds shall be
made in the event of cancellation.  4.3 Failure to provide the required
notice of cancellation shall result in the Customer being charged for the first
night’s accommodation at the Rate specified in their reservation. Any such
payment shall be taken immediately using the payment details provided by the
Customer when making their reservation.  4.3.1 Failure to provide the required
notice of cancellation shall result in your subsequent nights, if any, being
cancelled. So if you are delayed getting to us please call and we can try to
amend your booking (subject to availability).4.4 The Hostel may, from time to
time, cancel a reservation. In the event of such cancellation, the Customer
shall be informed immediately and shall be offered a full refund of any and all
sums paid. Where a refund is offered under this sub-Clause 4.4 only, the
provisions of sub-clauses 3.5 and 4.2 pertaining to advance payments shall not
apply and a refund shall be payable.  4.5 The Hostel may, from time to
time, cancel a reservation if the reservation exceeds 14 concurrent days. 




5. Check-in and Check-out
  5.1 Check-in time at the Hostel is at 2pm.
Check-in anytime after 2pm is permitted, there is a 24-hour
reception.   5.2 Check-out time at the Hostel is 10.30am. Later
check-out times may be possible by prior arrangement (and at the Hostel’s
discretion), however in the absence of such prior arrangement, failure to
check-out by 10.30am may result in the Customer being charged for an additional
night’s accommodation at the standard applicable Rate.  5.3 In the event
of a pre-arranged late check-out under sub-Clause 5.2 above, the Hostel shall
charge the Customer for such additional time at an hourly rate, details of
which shall be provided to the Customer upon their request for a late check-out
time. 



6. Hostel Rules 
6.1 Valid photo identification in the form of a
Government Issued Passport, Drivers License or European Identity Card is
required at check-in.  These are the only  forms of ID deemed
acceptable and failure to produce one of them will result in the guest being
turned away without refund.  6.2 So as to remain a youth hostel, ALL guests
must be between the ages of 18 and 40 to stay with us.  6.3 Customers are
required to conduct themselves in a reasonable and responsible manner at all
times when on Hostel property and must not act in any way, which may disturb
other guests. Failure to adhere to this requirement may result in a Customer
being asked to leave the Hostel in which event all sums due shall become
immediately payable.  6.4 Smoking is not permitted in any indoor public
areas of the Hostel.  6.5 Smoking is not permitted in any rooms.  6.6
Failure to adhere to the requirements of sub-Clause 6.3 shall result in the
Customer being charged for any and all costs incurred by the Hostel in cleaning
the room (including, but not limited to, fixtures, fittings and soft
furnishings) and restoring it to a smoke-free environment.  6.7
No animals are allowed in the hostel with the exception of assistance dogs.  If you have an assistance dog and would like to book to stay with us, in order for us to deal with your request effectively, please e-mail mark@astorhostels.com for availability and prices.  6.8 Children
under the age of 18 may not stay at the Hostel.  The environment of our
Hostels is not conducive to children and anyone booking with children will not
be allowed to stay, and will be charged the first night of the stay.   6.9 Customers shall be charged for any and all
damage caused by them to any Hostel property during their stay. 



7. Food and Drink
7.1 Unless expressly indicated otherwise, food and drinks
are not included in any Rates.  7.2 Customers with special dietary
requirements are advised to inform the Hostel of the same in advance of their
arrival. The Hostel will use all reasonable endeavours to accommodate such
requirements and, where this is not possible, inform the Customer of the
same.  7.3 Customers may not bring food and drink to their rooms, except
water.  Any food or drink found in the rooms will be confiscated by the
cleaners and thrown away.



8. Disabled Customers
  8.1 The Hostel fully complies with all laws
from time to time in force regulating the treatment of, and provision for,
disabled Customers.  8.2 Customers with any special requirements
pertaining to a disability should inform the Hostel of the same prior to their
arrival.  8.3 Please be aware, there are no lifts at any of the hostels,
so those with a severe disability should consider this when making a
reservation.



9. Limitation of Liability
  9.1 To the fullest extent permissible by
law, the Hostel’s liability for any loss or damage suffered by Customers shall
be limited to that which arises out of the negligence of the Hostel’s
employees, subcontractors or agents.  9.2 Notwithstanding sub-Clause 10.1
below, the Hostel shall not be liable for any indirect loss or damage which may
be suffered by a Customer including, but not limited to, loss of income, loss
of business, loss of profits, loss of opportunity, loss of anticipated savings,
loss of data or loss of enjoyment.  9.3 Nothing in these Terms and
Conditions purports to limit or exclude the Hostel’s liability for: 9.3.1 death
or personal injury caused by the negligence of the Hostel, its employees,
subcontractors or agents; 9.3.2 fraud or fraudulent misrepresentation; or 9.3.3
any other matter for which it would be illegal for the Hostel to limit or
exclude its liability.  9.4 The hostel cannot be held liable for any loss
of property due to negligence of the guest.  Security is of paramount
importance, and guests must take full responsibility for their personal
belongings and valuables.



10. General
  10.1 The Customer’s rights as a consumer under consumer
protection legislation from time to time in force shall not be affected by
these Terms and Conditions.  10.2 The Hostel may, from time to time,
change these Terms and Conditions without notice, however it will use its
reasonable endeavours to inform Customers as soon as is reasonably possible of
any such changes.



11. Data Protection The Hostel will not share Customers’ personal data
with any third parties for any reasons without the prior consent of the
Customer concerned. Such data will only be collected, processed and held in
accordance with the Hostel’s rights and obligations arising under the
provisions and principles of the Data Protection Act 1998.  By posting
pictures, or any other posts on social media platforms, including but not
limited to, Facebook, Twitter, Instagram, Youtube and Pinterest, you agree to
allow Astor Hostels to use that material to promote the Astor Brand. 



12. No Waiver 
No failure by the Hostel to enforce any provision in
these Terms and Conditions shall constitute a waiver of the right to
subsequently enforce that provision or any other provision of these Terms and
Conditions. Such failure shall not be deemed to be a waiver of any preceding or
subsequent breach and shall not constitute a continuing waiver.



13. Severance 
If any provision of these Terms and Conditions is held
by any competent authority to be invalid or unenforceable in whole or in part
the validity of the other provisions of these Terms and Conditions and the
remainder of the provision in question shall not be affected.



14. Law and Jurisdiction
  14.1 These Terms and Conditions (including
any non-contractual matters and obligations arising therefrom or associated
therewith) shall be governed by, and construed in accordance with, the laws of
England and Wales.  14.2 Any dispute, controversy, proceedings or claim
between the Parties relating to these Terms and Conditions (including any
non-contractual matters and obligations arising therefrom or associated
therewith) shall fall within the jurisdiction of the courts of England and
Wales.